Shipping and Delivery Policy | Ultraoutil

SHIPPING AND DELIVERY POLICY
1. Purpose
This policy specifies the main terms and conditions for shipping and delivering products ordered from the Ultraoutil store.
The terms and conditions actually offered to the Customer, particularly the delivery methods, their prices, and estimated delivery times, are displayed during the order process before final validation of the purchase.
2. Delivery Zones
Ultraoutil delivers orders to the geographical areas offered at the time of order.
The availability of certain delivery methods may vary depending on the destination address, the nature of the product, its weight, its dimensions, or the carrier's constraints.
If an address cannot be served by the available transport solutions, the Customer is informed before validating their order or contacted to find an appropriate solution.
3. Delivery Fees
Delivery fees are calculated according to the conditions applicable to the order and are indicated to the Customer before payment.
The amount may depend on:
the delivery address;
the weight or dimensions of the order;
the carrier;
the selected delivery method;
any free delivery or promotional conditions offered by Ultraoutil.
The total amount to pay, including any delivery fees, is presented before the final validation of the order.
4. Order Preparation
Orders are prepared after payment validation.
Preparation time may vary depending on the products, their availability, and the ordering period.
If a specific delay applies to a product, particularly in case of pre-order, restocking, or delayed availability, this information is communicated to the Customer when applicable.
5. Delivery Times
The applicable delivery time or estimate is indicated to the Customer when ordering if this information is available.
Unless a different deadline is agreed with the Customer, Ultraoutil proceeds with delivery in accordance with the deadlines provided by applicable legislation and no later than 30 days following the conclusion of the contract.
Delivery times announced by carriers may be affected by exceptional circumstances beyond Ultraoutil's control.
Consumer rights provided by applicable legislation in case of delivery delay remain fully applicable.
6. Delivery Address
The Customer must verify the accuracy and completeness of their delivery address before validating their order.
They are responsible for providing the necessary information to the carrier: name, full address, postal code, city, and any additional information required for delivery.
An error or incomplete information may result in a delay, return of the package, or inability to deliver.
7. Order Tracking
If tracking is offered by the carrier, the information necessary for tracking the shipment may be communicated to the Customer by email or through their order space.
Tracking information is provided for informational purposes based on data transmitted by the carrier.
8. Receipt and Verification
Upon receipt of their order, the Customer is invited to check the condition of the package and products.
If the package or product shows visible damage, the Customer is invited to take photographs and contact Ultraoutil as soon as possible:
Email: ultraoutil@gmail.com
It is recommended to keep the packaging and elements useful for examining the request until its resolution.
These recommendations do not deprive the consumer of their legal rights and guarantees.
9. Package Indicated as Delivered but Not Received
If a package is indicated as delivered by the carrier but the Customer states they have not received it, they are invited to contact Ultraoutil quickly at:
ultraoutil@gmail.com
Ultraoutil may perform the necessary checks with the carrier and ask the Customer for information useful for processing the file.
10. Package Returned to Sender
If a package is returned to Ultraoutil due to an incorrect or incomplete address, failure to collect within the deadlines set by the carrier, or inability to deliver attributable to information provided by the Customer, Ultraoutil will contact the Customer to determine the next steps for the order.
Any new shipping costs may be charged to the Customer if the new shipment results from an error or omission attributable to them, subject to applicable legal provisions.
11. Bulky Products or Special Deliveries
Certain heavy, bulky products or those with specific constraints may require a specific mode of transport.
When special delivery conditions apply, they are specified on the product sheet, at the time of order, or communicated to the Customer before shipment when necessary.
12. Transfer of Risks
If the Customer is a consumer and transport is provided by a carrier proposed by Ultraoutil, the risk of loss or damage to the product is transferred to the Customer when they physically take possession of the goods, in accordance with applicable legal provisions.
13. Contact
For any questions regarding the shipping or delivery of an order:
Ultraoutil – Sébastien GIACOBBE
Email: ultraoutil@gmail.com
Phone: 07 61 61 91 71